How do I know my ESIM is connected
When you are in Australia, Your Signal to your local mobile providers like Telstra, Optus or Vodafone will show on the top. The signal line on the bottom is the signal to the carrier using...
Will i create an account when I buy an ESIM
Yes, whenever you buy an ESIM for the first time, you will be creating a login account with ESIMStore so you can see the data that is used on your eSIM and also do a...
Can I see how much data I have left?
Yes you can - go to the My Account section after logging in. Go to My ESIMS on the left and you will see how much data is left You can also look at your data history...
How do I sign up for an Esimstore account?
You can sign up for an Esimstore account by visiting our website and clicking the "My Account" button. Which looks like a person's head and shoulders on the top right corner of the website. Enter your...
Is there an eSIM for my desired country?
We provide eSIMs for a wide range of countries. You can check the availability of eSIMs for your desired country on our website.
When can I install my eSIM?
You can install your eSIM as soon as you receive the QR code or manual installation details from us. Activation of the ESIM and the start of it happens when you land in the country...
How do I change my APN settings?
APN Settings will be "mobiledata" On iOS: Go to Settings > Cellular > Cellular Data Options > mobile > choose the ESIM > Mobile Data Network. From here, you can manually input your APN settings. Leave...
When does my eSIM data package expire?
The expiration of your eSIM data package depends on the plan you purchased. The details of the expiration period are usually included in the plan description. Most data packages have an expiration period ranging from...
When do I need to verify my identity?
Identity verification is typically required during the initial account creation process for security purposes. This is also required when purchasing to prevent fraudulent transactions.
What payment methods do you accept?
We accept all major credit and debit cards. We also accept payments through PayPal and other secure digital payment methods. We are a local Australian company based in Melbourne and Sydney. Our bank accounts are...